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Home » Career » Customer Service Representative – Life

Career Opportunities

Customer Service Representative – Life

As part of our continued growth, we are expanding our Life Operations team. We are looking for two Customer Service Representatives who will provide administrative and customer service support to ensure the accurate processing of policies, claims, and related services for brokers, agents and clients.

Key Responsibilities

Administration

  • Provide clerical support including records, correspondence, billing, and data entry.
  • Process life insurance applications, policy updates, and support brokers/clients throughout the sales process.

Customer Service

  • Deliver professional, timely service to brokers, agents, and clients, resolving inquiries and complaints.
  • Educate brokers/clients on products and maintain strong working relationships with internal teams.

Error Checking

  • Review and correct errors in FIMMAS reports and policy accounting.
  • Clear suspense, balance batches, and maintain accurate client/payment records.

Compliance

  • Ensure client files and policy documentation meet compliance standards.
  • Support audits and internal reviews by keeping records accurate and up to date.

Claims

  • Process life, death, disability, dismemberment, surrender, and loan claims.
  • Communicate with brokers/clients regarding claim requirements and statuses.

Underwriting

  • Prepare and coordinate underwriting files for review.
  • Liaise with underwriters to ensure timely processing of applications.
Knowledge & Experience

·         High School Diploma required; Bachelor’s degree preferred.

·         Knowledge of insurance products is a Plus.

·         Proficient in Microsoft Office; strong organizational, problem-solving, and communication skills.

·         Attention to detail, trustworthy and able to handle confidential information.

This is an excellent opportunity to become part of a growing team where you can contribute to delivering high-quality service and further develop your career.

Interested persons should forward their CV, including original diplomas & certificates, references and recommendation letters (all in English) to:

NAGICO Insurances
Human Resources Department
Careers-CUR@nagico.com 
 
If you are interested in joining our team, please submit your application by September 12, 2025. 
Apply Direct