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Home » Career » Customer Service Intern

Career Opportunities

Customer Service Intern

A Customer Service Intern is responsible for serving customers by providing them with service and product information; helping in resolving product and service problems; providing a range of sales, underwriting (limited to simple risks) and administrative services to support the achievement of the Front Office Department outcomes in a timely, reliable, and efficient manner.

 

  • Provides high-quality customer service that is accurate, polite, and competent to prospects and customers;
  • Educates prospects and customers to create greater demand for insurance and enables them to get more from the products and services offered;
  • Keeps track of customer interactions and transactions including compliments, complaints and action taken. Follows up as needed and/or as instructed;
  • Ensures that all client transactions are done in a correct and timely matter
  • Informs Team leader Front Office on all customer complaints and refers unsolved issues;
  • Maintains a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
  • Works closely with other Customer Service Representatives and Claims;
  • Develop and contribute a productive customer relation.
  • Display a positive and proactive attitude
  • Welcome them in a cordial and friendly manner
  • Ensuring that they obtain optimal service
  • Provide them with accurate information about our products and ensure that their needs are met
  • Supply customer with quotation when requested
  • Assist with mutations on the policies
  • As a Customer Service Intern, you will fully cooperate as an employee after a related starter training course

Requirements:

  • Minimum MBO Study;
  • Must work well under pressure;
  • Accuracy and attention to detail;
  • Analytical and problem-solving skills;
  • Be able to juggle many projects simultaneously
  • Must have good interpersonal and communication skills (orally and written);
  • Must also have an excellent sense of priorities;
  • Must be a team player and can work harmoniously with others;
  • Being attentive and patient;
  • Able to speak and write Papiamentu, English and Dutch fluently; multi-lingual (Spanish) is a plus;
  • Assignment management;
  • Being professional and diplomatic;
  • Must have excellent telephone ethics;
  • Must be knowledgeable in Microsoft Application (Word, Excel, and Outlook).
Application closes on May 5th, 2023
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