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Claims Supervisor

NAGICO St. Lucia Ltd is a dynamic, financially strong, and innovative insurance provider and is currently seeking applications from suitably qualified and experienced individuals to fill the post of CLAIMS SUPERVISOR


As the Claims Supervisor, you will be responsible for the supervision of claims personnel, customer service, claims documentation, and general administration of the department as per the company’s guidelines and service standards


1. Administration of claims process including revision of claims, providing recommendations and implementing process improvements to achieve cost savings and/or fraud prevention per NAGICO Underwriting and Claims Manual.
2. Attends court proceedings/hearings, and liaises with solicitors, legal counsel, adjusters, and claims professionals to negotiate terms of settlement as deemed necessary within authorization limits.
3. Supervises subrogation matters and coordinates settlements among insureds, third parties, and insurers.
4. Supervises Claims staff and assists with staff coaching, performance planning, and development.
5. Coordinates and validates the work and activities of Claims staff, motivating members to work together to accomplish tasks, ensuring fast and fair settlement of valid claims per service standards.
6. Ensures that all performance expectations, internal and external audit standards, and regulatory requirements are met.
7. Addresses customer complaints, escalating as deemed necessary and reporting formal complaints to GRC.
8. Prepares a monthly and quarterly claims report showing all subrogation matters, new claims, outstanding claims, and legal matters.
9. Prepares monthly reports on salvages/wrecks retained as well as audit checks/reconciliations with storage facilities/garages.
10. Assist as directed by management, in servicing customers and other activities within the department.


Bachelor’s degree in business administration or another related field.
• Certification in General Claims Management or related discipline from a recognized institution.
• Solid and proven knowledge and experience in General Insurance Claims management.
• Solid and proven knowledge and experience in General Insurance Underwriting.
• At least 10 years’ experience in General Insurance Underwriting and/or Claims with at least 3 years at a Supervisory level.
• Proven knowledge and experience as an Insurance Claims Adjuster is a plus.
• Highly developed analytical and problem-solving skills to ensure accuracy in the information and advice provided.
• Must exhibit strong communication and interpersonal skills with the ability to effectively communicate and work collaboratively with people at all professional levels, specialties, and roles.
• Must show good planning, time management, and organizational skills, paying keen attention to detail, sound report writing skills, and ability to focus for long periods.
• Discernment and the ability to assess a situation objectively. 
• Works independently and takes initiative.
• Motivated and disciplined, empathetic, diplomatic and fair.
• Must be flexible, logical, perceptive, creative, organized, analytical, and sound decision making / problem solving skills, and able to work well under pressure;
• Strong knowledge of Microsoft office and computer skills.

This is a Supervisory position and experience in this field is paramount. Underwriting experience and Claims come hand in hand however experience in Claims Adjusting is welcome.

A competitive remuneration and benefits package will be offered commensurate with the successful applicant’s qualifications, experience, and competence.

Application Procedure:

This position is based at our main office in Reduit, Gros Islet, Castries, St. Lucia.
If you are passionate, detail-oriented, experienced, lead with integrity, and are driven and motivated, then we would like to hear from you.

If you are interested in this position, please submit your application along with a detailed resume, two work references, and certified copies of qualifications addressed to:
Please submit via email only and the subject must be stated as “Application for the Claims Supervisor”
Human Resources Officer
NAGICO St. Lucia Limited
NAGICO Building
Gros Islet
St. Lucia

Email: human.resourcesslu@nagico.com
The deadline for application is no later than Friday, April 12 at 3 pm.

We appreciate all interested applicants, however, only those selected for an interview will be
contacted via telephone or email.

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