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In the capacity of a Claims Supervisor at our St. Kitts & Nevis branch, this position holds a vital responsibility in overseeing claims personnel, upholding outstanding customer service, overseeing claims documentation and general administration. The individual chosen for this role will directly report to the Branch Manager and will be a key contributor to our organization’s success.
Supervision: Lead and supervise claims personnel, provide monthly performance reports, and assist in coaching and development.
Process Improvements: Recommend and implement process improvements for cost savings, upgrades, and fraud prevention.
Policy Validation: Confirm the validity of policies.
General Administration: Handle authorization of claim payments, validate documents, review and approve requisitions, and coordinate subrogation payments.
Settlement Handling: Manage discussions of settlements and difficult customer, agent, and broker interactions.
Claims Oversight: Prepare claim files, record information, and oversee all legal claims in collaboration with the Branch Manager.
Administrative Services: Provide a range of administrative and claims-related services to insured parties, injured parties, agents and brokers.
Effective Interactions: Interact effectively with individuals at various levels and departments to achieve positive outcomes.
Communication: Keep the Branch Manager informed of any important issues.
Customer Support: Provide advice, guidance, and information in response to customer requests and inquiries.
Subrogation Management: Oversee all subrogation cases.
Make decisions in liability matters.
Follow company standards, regulations, and claims settlement procedures.
Report to the Branch Manager on monthly outstanding deductibles and claims.
Organizational Relationships:
Collaborate with Claims Administrative Officers on document validation.
Interact with insured parties, injured parties, agents and brokers for administrative and claims-related services.
Provide advice, guidance, and information to customers in response to requests and inquiries.
Bachelor’s Degree in a related field.
Two to three years of experience in a similar role.
Strong skills in goal setting, delegation, motivation, critical thinking, judgment, decision-making, problem-solving, and time management.
Experience in managing personnel resources.
To apply, please send your cover letter and CV to: arjay.ramlal@nagico.com
Or hand-deliver your application to:Arjay Ramlal
NAGICO Insurance Company Limited
Lot #3A Bladen Commercial Site,
St. Kitts
