The Claims Manager oversees a team of claims officers and adjusters to ensure timely, fair, and accurate settlement of insurance claims across St. Maarten, Saba, St. Eustatius and Montserrat. Combines technical expertise with leadership, quality control and customer service to optimize operations and uphold regulatory and company standards. Promotes continuous improvement and collaboration within the department. Position based in St. Maarten.

Key Responsibilities

• Leadership, Operations & Departmental Oversight
• Leads and supports the claims team, fostering high performance, development, and collaboration.
• Promotes teamwork, engagement, and service excellence within the department.
• Oversees daily operations and workflows, ensuring efficiency, accuracy, and compliance.
• Evaluates and improves departmental structure, processes, and performance.
• Acts as the final escalation point for complex or sensitive claimant issues.

• Claims Management & Technical Oversight
• Handles and settles claims promptly, fairly, and consistently across all business lines.
• Advises intermediaries on claims matters, providing timely and effective support.
• Monitors claims processes, including notifications, reserves, settlements, deductibles, stolen vehicle portfolios, salvage, and subrogation.
• Oversees complex and legal claims, collaborating with counsel or experts to ensure proper resolution.
• Approves settlements in compliance with policies, regulations, and documentation standards.

• Reporting, Compliance & Performance Monitoring
• Prepares accurate statistical reports, monthly updates, and documentation for reinsurance and audits.
• Monitors KPIs (claims turnaround, loss ratios, customer satisfaction, reserve accuracy, audit results) and suggest improvements.
• Manages claims documentation, ensuring proper retention, storage, and retrieval per company policy.
• Supports audits and ensure departmental compliance with procedures and quality standards.

• General Responsibilities
• Collaborates with underwriting and internal teams to ensure seamless service delivery.
• Manages salvage processes to safeguard company interests and optimize outcomes.
• Provides leadership and problem-solving support to drive sound claims decisions.
• Handles additional claims-related tasks as needed to support departmental objectives.

  Performance Standards 

• Settles claims quickly and professionally.
• Coordinates experts and adjusters to deliver timely reports.
• Ensures team compliance with programs and initiatives.
• Collects deductibles and excesses accurately and promptly.
• Handles claims efficiently, cost-effectively, and with a strong customer focus.

Knowledge & Experience 

• Bachelor’s degree or professional certification in Insurance, Business, Law, Finance, or related field.
• Minimum 3 years’ experience in a similar or related role.
• Solid technical knowledge of motor, property, liability, and other insurance lines.
• Strong understanding of claims processes, systems, and insurance market regulations.
• Awareness of relevant court decisions and regulatory environments.
• High integrity, professionalism, and attention to detail.
• Strong analytical, problem-solving, financial assessment, and data analysis skills.
• Excellent time management, prioritization, and multitasking abilities.
• Effective interpersonal, negotiation, and leadership skills.
• Customer-focused mindset.
• Excellent written and verbal communication in English; Dutch, French, or Spanish is a plus.
• Strong computer literacy and reporting skills.
• Flexibility to work extended hours when required.

Compensation and Benefits:

The selected candidate will be offered an attractive salary which will be commensurate with experience and education.  

Interested persons can forward their CV, including copies of original diplomas & certificates, references and recommendation letters (all in English) to careers-sxm@nagico.com.

For questions about the position, please contact Mrs. Esmeralda Richardson – Maria at Esmeralda.Maria@nagico.com

 Applications close on February 16^th, 2026.