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Branch Administrator – Saba

The Branch Administrator will be responsible for all aspects of the day-to-day operations of our Saba Branch Office. Ensuring effective and efficient workflow, quality customer service, compliance with existing regulations and policies, and provide support in Underwriting and Claims. This position is based in Saba. 


General Responsibilities

  • Ensures the Branch Office is operating efficiently and effectively per established management standards and agreed-upon objectives;
  • Supervises and monitors the work of administrative staff;
  • Ensures all utilities and other bills are communicated and paid to relevant parties in a timely manner.

 Customer Service

  • Serves customers by providing product and service information and resolving product and service issues;
  • Processes application forms: policy preparation includes renewals, motor vehicle inspections, and standard letter typing;
  • Follows the movement of Lapse Policies and interacts with customers.


  • Accepts payments and provides customers with manual receipts;
  • Prepares production list and forwards to Head Office monthly for review and processing of payment entries;
  • Daily & Monthly Reconciliation of funds including Making Bank Deposits, Settlement of POS Transactions.


  • Decides whether applications for insurance coverage should be accepted, rated, declined, postponed, or reconsidered within the approval authority limit;
  • Reviews and determines appropriate policy terms, conditions, clauses, and warranties;
  • Is responsible for monitoring compliance with underwriting guidelines.


  • Obtains information from insured or designated persons for settling general property and casualty claims;
  • Provides a range of administrative and claims-related services to the insured and injured parties;
  • Prepares claim file;
  • Forwards claims files to adjusters;
  • Obtains claims approval from Head Office Claims Management;
  • Maintains files & records related to the job function.
  • Assists as directed by management, in other activities within the Branch Office.


  • Minimum Associate’s degree in the Business Administration field;
  • Ability to demonstrate an understanding of insurance;
  • Must possess a proven track record of experience working in an administrative function, delivering high performance;
  • Ability to communicate well with customers, colleagues, and external stakeholders;
  • Must have an organized, calm, and methodical approach to work with a positive attitude;
  • Must be an initiative taker, tactful, disciplined and is able to work independently;
  • Ability to maintain a high level of accuracy;
  • Must possess analytical and problem-solving skills;
  • Must possess effective oral and written English language communication skills. Dutch & Spanish a plus;
  • Must be a team player and be able to work harmoniously with others;
  • Advanced working knowledge of Microsoft Office such as Teams, Outlook, Word, and Excel is a must;
  • Must be in possession of a valid driver’s license B.

Interested person should forward their cover letter and CV, including copies of diplomas & certificates, references and recommendation letters (all in English) to:

NAGICO Insurances
Human Resources Department
E-mail: careers-sxm@nagico.com

Application closes on 10th November 2023.