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Branch Administrator – Saba

The Branch Administrator will be responsible for all aspects of the day-to-day operation of our Saba Branch office to ensure effective and efficient operations, quality of customer service, and compliance with existing regulations and policies, in addition to providing support in Underwriting and Claims. This position is based in Saba. 


General Responsibilities

  • Ensures the Branch Office is operating efficiently and effectively;
  • Supervises and monitors the work of administrative staff;
  • Ensures all utilities and other bills are communicated and paid to relevant parties in a timely manner. 

Customer Service

  • Serves customers by providing product and service information and resolving product and service issues;
  • Processes application forms including renewals;
  • Follows the movement of Lapse Policies and interacts with customers. 


  • Accepts payments and provides customers with receipts;
  • Prepares production list;
  • Reconciles funds daily and monthly including making bank deposits, settlement of POS transactions.


  • Decides on the acceptance of insurance coverage applications;
  • Reviews and determines appropriate policy terms, conditions, clauses, and warranties;
  • Is responsible for monitoring compliance with underwriting guidelines.


  • Obtains information from insured or designated persons for settling claims;
  • Provides a range of administrative and claims-related services to the insured and injured parties;
  • Maintains files & records related to the job function;
  • Assists as directed by management, in other activities within the Branch Office. 


  • Minimum Associate’s degree in the Business Administration field.
  • Able to demonstrate a track record and proven experience of working in an administrative function, delivering high performance within your area of operation.
  • Able to communicate well with customers, colleagues, and external stakeholders, including good report writing skills.
  • Must have an organized, calm, and methodical approach to work, with a positive attitude and desire to succeed.
  • Must be tactful and disciplined.
  • Ability to maintain a high level of accuracy in preparing & entering information.
  • Ability to work independently and take initiative.
  • Able to demonstrate an understanding of insurance.
  • Must possess analytical and problem-solving skills and is able to relate to a wide range of people.
  • Effective oral and written English language communication skills. Dutch & Spanish a plus
  • Must have excellent telephone ethics.
  • Must be a team player and be able to work harmoniously with others.
  • Advanced working knowledge of Microsoft Office such as Teams, Outlook, Word, and Excel is a must.
  • Must be in possession of a valid driver’s license B

Interested person should forward their cover letter and CV, including copies of diplomas & certificates, references and recommendation letters (all in English) to:

NAGICO Insurances
Human Resources Department
e-mail: careers-sxm@nagico.com


Applications close on: Tuesday, June 13th, 2024