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NAGICO INSURANCES
2024 Annual Report

CONTENTS

About NAGICO Insurances

NAGICO Insurances is the largest privately-owned general insurance group in the Caribbean region, with operations spanning over 32 locations across the Dutch, English, and French Caribbean and other markets.

Founded in 1982, NAGICO has grown both strategically and organically, evolving from a single-office operation in St. Maarten into a multi-territory regional insurer with a broad array of risk solutions.

At its core, NAGICO is driven by a promise: to deliver fast, fair service to customers and always be there when needed — a principle the company refers to as the NAGICO Way. The Group positions itself as a trusted, resilient partner, grounded in values of integrity, leadership, empowerment, diversity and kindness.

NAGICO offers a comprehensive suite of insurance and risk-management products across both personal and commercial segments and leverages a network of over 250 qualified intermediaries, agents, and brokers across the region to deliver tailored solutions and support.

The company is frequently ranked #1 in several markets for brand strength, claims service and customer trust — having paid nearly USD ¾ billion in claims in response to catastrophic events that impacted the islands, solidifying its role in regional resilience and recovery.

A Year of Resilience & Growth

Reflecting on our achievements and looking towards a stronger future.

Chairman's Statement

Dear Shareholders, Board members, Management, Staff and Esteemed Policyholders,

As we reflect on 2024, I am proud to report that our company delivered one of our best years on record despite operating in one of the most challenging environments our industry has faced since 2017. Together, we navigated a hard insurance market, rising original rates, weakened reinsurance appetite, higher cost of doing business, and increasing human resources pressures-emerging stronger, more resilient, and well positioned for the future. 

“Our focus on risk management, operational efficiency, and innovation allowed us to thrive…”

Performance Highlights

Our financial and operational results in 2024 saw Gross written premium of nearly USD 240 million, Gross assets in excess of USD 400 million and EBITDA more than USD 20 million, a company record, which underscore the strength of our strategy and the dedication of our people. We achieved solid premium growth, maintained underwriting discipline, and delivered strong profitability while continuing to honor our commitments to policyholders. Our focus on risk management, operational efficiency, and innovation allowed us to thrive even in the face of external headwinds. 

Gross Written Premium
0 M
Gross Assets
0 M+
EBITDA (A Company Record)
0 M

Strategic Initiatives

Looking Ahead to 2025

Q1: Digital Platform Launch

Successfully rolled out our new customer portal, enhancing policy management and claims submission efficiency.

Q2: Expanded Market Reach

Penetrated two new regional markets, establishing strategic partnerships and growing our policyholder base.

Q3: CSR Initiatives

Launched a major community support program, committing resources to local educational and environmental projects.

Q4: Innovation Hub Development

Established an internal innovation lab focused on leveraging AI and predictive analytics for future insurance solutions.

Our People, Our Strength

We recognize that our people are our greatest strength. Like many organizations, we faced challenges in recruitment, retention, and employee well-being amidst a competitive labor market and evolving workplace expectations. We are laser focused on meeting these challenges and continue to drive a culture of togetherness, team engagement and creating an environment where talent thrives, opportunities are created, hard work is rewarded and love for the company is paramount. 

🚀

Technological Investment

We will continue to invest in technology and data analytics to broaden our offerings and enhance the customer experience.

🤝

Strengthening Relationships

Our focus is on reinforcing strong bonds with our agents, brokers, partners, and staff to build a more resilient network.

🛡️

Enhancing Policyholder Services

We are committed to providing unparalleled security, protection, and peace of mind under our trusted umbrella.

We have set new standards, and we will uphold these as we walk Together Towards Tomorrow

These results were not accidental; they are the outcome of rigorous analyses, structured actions, and a relentless focus on optimizing every aspect of our business.

CEO Statement

2024 marked a pivotal year for the NAGICO Group, as we achieved exceptional and milestone financial results through a disciplined, strategic approach and the collective commitment of our entire team.

Our profit before tax reached USD 20.2 million, a remarkable increase from the prior year, and our total assets and equity soared to USD 407.3 million and USD 113.5 million respectively, clear evidence of the effectiveness of our data-driven decision making and the soundness of our operating model. These results were not accidental; they are the outcome of rigorous analyses, structured actions, and a relentless focus on optimizing every aspect of our business. I am extremely proud of the interconnectedness and alignment we achieved across the Group and with our partners, as this was a catalyst for our exceptional results; results that I am confident will define our new normal.

Profit Before Tax (USD)
0 M
Total Assets (USD)
0 M
Total Equity (USD)
0 M

Strategic Actions & Data-Driven Decisions

We refined our underwriting and pricing strategies, leveraging data and analytics to ensure risk selection and pricing were aligned with market realities. By ensuring rate adequacy across the property, motor, and medical lines, managing catastrophe exposure with precision, and continuing to deliver fast and fair services, we effectively grew and managed our portfolio in both the property and casualty, and life and health lines, generated strong returns overall, even in the face of events such as Cyclone Belal which impacted one of our French overseas islands and Hurricane Beryl which caused devastation to Grenada and St. Vincent and the Grenadines.

We have built a versatile operating model that safeguards our balance sheet, minimizes volatility, and ensures earnings stability, such that even in the face of catastrophic events...

...the impact is managed as an earnings event rather than a capital event.

Teamwork, Partnerships, and Network Strength

Agents & Brokers
Reinsurers
Our Team

The strength and commitment of our intermediary network, our agents and brokers, who form the backbone of our distribution channel was instrumental to the results we achieved. In a year defined by a hard market, our partners demonstrated drive, working closely with us to execute on our defined strategies. Together, we ensured rate adequacy across the lines of business, addressed inflationary pressures, and maintained disciplined underwriting standards. Their commitment to our shared objectives and their ability to adapt to our evolving strategies and market conditions were instrumental in driving growth and optimizing results.

Reinsurers have recognized the quality of our business and the leadership we bring to the market. Their confidence in our approach, grounded in transparency, data-driven decision making, and consistent delivery on promises, has been reflected in their support as we optimized our reinsurance program. The alignment of our objectives with those of our reinsurers has allowed us to secure robust protection, manage risk effectively, and reinforce the sustainability of our operating model.

Further, our direct team embraced the plan, executed with discipline, and demonstrated their commitment to our mission. Their belief also in our strategy and their ability to deliver results in a challenging environment has been integral to our success. We have been focused on fostering a culture of team, unity, engagement, and opportunity, where talent is nurtured, hard work is recognized, and a genuine passion for the company is encouraged.

This collaboration enabled us to reach new heights in

USD 0 Million

Gross Written Premium (an 8% increase yoy)

Regulatory Confidence

Strengthened Trust, Confirmed Reliability

Regulatory confidence in our Group has been reinforced by the effective steering of the business and the tangible, positive results delivered by management. Our leadership team has consistently demonstrated sound governance and operational discipline, culminating in strong financial and operational turnaround recognized by our regulators. The management team’s proactive engagement, transparent communication, and delivery of measurable outcomes have strengthened trust and confidence in our business, confirming the Group as a reliable and well-managed organization within the regulatory landscape.

Operational Excellence

We maintained our controls on spending, streamlined processes, and improved operational efficiency across the Group.

  • Reduced Acquisition Costs

  • Improved Investment Returns

  • Enhanced Cash Flow

All Contributed To Our

Robust Financial Position & Milestone Profits

Support from Shareholder & Board of Directors

The support of our shareholder, First Star Inc., and the board of directors has been instrumental in our journey. Their guidance and commitment have enabled us to raise capital, refine our strategy, and execute our plans with confidence, knowing that we are trusted.

Looking Ahead to 2025

Our focus remains on sustaining and building upon these achievements. Continuing to live up to our people centric purpose driven philosophy, we will be giving much attention to customer experience; both internal and external. Also, with further optimization of our systems and processes, the support of our 100% shareholder, First Star Inc, and a clear strategy catering to our customers and partnerships, our investment in talent development, retention and acquisition, along with our commitment to excellence, NAGICO will continue to grow and succeed.

Customer Experience

Systems & Process Optimization

Talent Development

I am excited by the prospect of our Group’s future as 2024 demonstrated what we can deliver. We have set new standards, and we will uphold these as we walk...

Together Towards Tomorrow.

On behalf of the entire team, I extend gratitude to our customers, shareholder, board of directors, intermediaries, reinsurers and other service providers, and to every member of the NAGICO family for their dedication, trust and support. To our customers, a sincere and special thank you to you, for continuing to give us purpose.

NAGICO is a Group that protects people’s lives, health, and property, with a strong focus on service, trust, and community. We help people recover from life’s surprises while remaining deeply connected to the communities we serve, today and into the future.

With gratitude,

Kyria Ali

Chief Executive Officer
NAGICO Group of Companies

Financial Overview

Financial Overview
$20.2M
Profit Before Tax (2024)
$237.3M
Total Insurance Revenue
20%
Reduction in Expenses
+5.6%
Investment Growth

Revenue Distribution (USD M)

Expense Breakdown

The Group reported a profit before tax of USD 20.2 million as opposed to a small net loss before taxation of USD 0.1 million in 2023.

Our insurance revenue for 2024 totalled USD 237.3 million, compared to USD 218.8 million in 2023, with USD 204.2 million from property & casualty, USD 27.3 million from health and USD 5.8 million from life. Our consolidated insurance service result improved from USD 23.9 million in 2023 to USD 36.5 million in 2024, while operational expenses fell by 20% year-over-year. Additionally, our investment portfolio contributed positively with a 5.6% improvement over 2023.

2024 Financial Statements

Table
BS FS
P&L OCI FS
StCashflw FS
Metric 2024 2023 Movement
Total Assets407,345365,39341,952
Total Equity116,19875,14641,052
Return on Equity0.14-0.040.18
Insurance Revenue237,349218,85218,497
Combined Ratio0.921.03-0.11
Profit Before Tax20,228-14820,376
Assets / Liabilities / Equity20242023
Assets
Cash and cash equivalents73,16362,840
Financial assets (FVTPL)54,76457,691
Financial assets (Amortized cost)68,83861,102
Reinsurance assets76,70370,069
Insurance receivables49,97947,174
Deferred acquisition costs11,43711,039
Intangible assets11,47011,490
Property, plant and equipment22,68419,932
Right of use asset5,7565,213
Other assets31,00015,399
Total Assets407,345365,393
Liabilities
Insurance contract liabilities175,210158,498
Reinsurance payables86,64088,684
Accounts payable and accrued liabilities12,04213,143
Loans payable13,54125,743
Total Liabilities291,147290,247
Equity
Share capital61,00061,000
Additional paid-in capital37,10315,003
Retained earnings18,095-1,247
Total Equity116,19875,146
Description20242023
Insurance Revenue237,349218,852
Insurance service expense(128,322)(111,572)
Insurance service result109,027107,280
Operating & Administrative Expenses(68,994)(72,235)
Profit / (Loss) before tax20,228-148
Description20242023
Cash flows from operating activities
Net profit (loss) before tax20,228-148
Cash flows from financing activities
Additional paid in capital22,10015,003
Repayment of lease liability-662-566
Settlement of loan-13,0080
Net cash flows (financing)8,43014,437
Net increase in cash10,32310,667
Cash at January 162,84052,173
Cash at December 3173,16362,840

The Discipline Behind Our Promise and Our Results

Macroeconomic Volatility Inflationary Pressures Supply Chain Disruption Evolving Climate Risks Hard Reinsurance Market

The year under review presented a challenging environment for the Caribbean insurance market, shaped by macroeconomic volatility, elevated inflationary pressures, supply chain disruption, evolving climate risks, and a sustained hard global reinsurance market. Against this backdrop, our underwriting operations demonstrated discipline in risk selection and pricing and our claims operations continued to deliver on our service commitments to policyholders and partners across the...

0
locations we serve across the Caribbean, Metropole France and La Réunion.

The tough decisions taken during the high-pressured property reinsurance renewals of 2023 positioned us to better manage the demanding 2024 renewal cycle. While conditions remained challenging, our approach focused on strategy execution and careful monitoring of outcomes, enabling us to weather client pressures and market headwinds. The absence of a major regional catastrophe, apart from the impact of Hurricane Beryl in the Caribbean and Cyclone Belal in La Reunion, further supported portfolio stability.

Underwriting Discipline

There was alignment between our underwriting strategy and the dynamics of the international and regional markets. Our underwriters were guided to pursue profitable growth, balancing retention of our well managed portfolio with the supporting of economic growth by onboarding quality new business. This was done with great finesse by our team, as in their execution, they also managed our exposure to natural catastrophe events within our Group’s appetite. The use of business intelligence informed our team and enabled disciplined and data-driven decision-making.

Claims Excellence

In parallel, the Group’s claim’s function delivered strong performance, underscoring our commitment to service excellence. Our dedicated teams in the islands demonstrated exceptional efficiency and empathy in managing claims, ensuring timely and fair settlements for policyholders, even amid an environment of heightened complexity.

During 2024, our claims teams successfully responded to increased frequency and severity of motor and medical losses, several large fire events, and natural catastrophe activity. The handling of claims arising from Hurricane Beryl was particularly noteworthy, with our loss adjusters being among the first on site following the storm. They provided policyholders with immediate assistance and reinforced our promise to be...

“Fast, Fair and Always There.”

Although claims performance was higher than expected, our disciplined approach resulted in a

0%

Combined Ratio — better than prior year.

Our milestone financial performance underscores the strength of our underwriting discipline, claims capabilities and our ability to support customers in all situations. Looking ahead, we remain committed to effectively serving our clients. Through our strong partnerships with reinsurers and our extensive intermediary network we will remain a trusted and reliable insurer for our customers and continue to embrace and utilize technological advancements that will enhance their experience and further strengthen our service output.

Life and Health Division
Surges Ahead with
Impressive Growth

The Life and Health lines of business produced strong results in 2024. Combined they provided a healthy counterbalance against our CAT exposed property and casualty lines.

Reflecting on 2024, the year was not only marked by growth in GWP and portfolio expansion but also by meaningful innovation and strengthened service delivery.

0%
Contribution to Group Insurance Revenue
0%
Contribution to Group Comprehensive Income
Black medical professional with tablet in modern clinic

Spotlight: The Medical Portfolio

Delivering Sustainable Performance

Our focus on operational improvements and close market alignment has positioned us to deliver sustainable performance while meeting the evolving needs of our clients.

  • Operational Improvements
  • Expanded Healthcare Network
  • Close Market Alignment

Core Portfolio Focus

Innovation & Service

Meaningful innovation and strengthened service delivery to meet the evolving needs of our clients.

Life Portfolio

A clear priority on increased market penetration is yielding significant and positive results.

Looking ahead, we are well positioned to build on this momentum in 2025.

Enabling Business Success Through Technology

As NAGICO continues on its journey as a trusted insurer, our IT organization remains steadfast in its mission to deliver innovation and operational excellence through a disciplined strategy anchored on three core pillars: Protect, Run, and Grow the business. This framework ensures technology is not merely a support function but a strategic driver of trust, efficiency, and value creation.

0%
Core Uptime
0
Processes Automated
0
Security Controls Enhanced
0
Data Dashboards Live

Our Three Pillars

Protecting the Business

Strengthen cybersecurity, disaster recovery, and governance to safeguard data and continuity.

Running the Business

Elevate reliability through system upgrades, automation, and analytics-led decision making.

Growing the Business

Expand digital platforms, self-service, and insight-driven capabilities to delight customers.

Protecting the Business

Protecting the Business

In 2024, we strengthened cybersecurity defenses, enhanced disaster recovery capabilities, and advanced governance frameworks aligned with regulatory standards. These investments in resilience ensure that critical services remain secure and uninterrupted, allowing us to support our stakeholders with confidence. By refining access controls and elevating awareness across the organization, we are laying a robust foundation that safeguards data integrity while enabling innovation to flourish.

Running the Business

Running the Business

Operational excellence is at the heart of NAGICO IT’s commitment to delivering consistent, quality service. Over the past year, we focused on upgrading and strengthening our core applications to ensure they meet the evolving needs of the business. By expanding the use of digital tools, we accelerated workflow automation and increased collaboration across business units. In parallel, we advanced data collection, analytics, and business intelligence initiatives, equipping the organization with deeper insights to support smarter, faster decision-making. The focus is to streamline operations, reduce manual effort, and free teams to focus on delivering exceptional customer experiences.

Growing the Business

Growing the Business

With a keen focus on customer experience, we are enhancing our core systems and expanding our digital platforms to provide intuitive, user-friendly interfaces that simplify access to information and enable faster, more efficient transacting. At the same time, targeted investments in data-driven insights, expanded self-service capabilities, and enhanced system functionalities and integration are strengthening efficiency, agility, and consistency in how services are delivered across our Group.

Operational Achievements

Core Application Upgrades

Enhanced performance and compliance across underwriting, claims, and finance systems.

Expanded Automation

Digitized workflows and approvals to reduce manual effort and lift organizational efficiency.

Data & BI Foundation

Delivered real-time dashboards for smarter, faster decisions across all business units.

Looking Ahead

Our Protect • Run • Grow framework continues to drive NAGICO’s mission—empowering people, enhancing performance, and enabling progress through technology.

Driving Accountability and Assurance Across the Group

Governance, Risk, and Compliance 2024

Strong corporate governance, risk management, and compliance (GRC) practices remain important in the insurance industry. There is no shortage of risks in this world and thus laws, regulations and best practices continue to evolve. It is key therefore that our business does so too. Below, we outline the key initiatives that have steered our GRC initiatives in 2024.

Key Initiatives & Risk Focus

Cybersecurity Threats

With growing digitalization, phishing and ransomware remain a concern. In response, NAGICO has strengthened its cyber resilience strategy, focusing on endpoint protection, employee training, and rigorous incident response testing to safeguard stakeholder data.

DORA Compliance

The Digital Operational Resilience Act (DORA) is reshaping practices related to third-party risk. We have worked closely with our IT Department to reinforce operational resilience, ensure business continuity, and submit all deliverables to our regulatory authorities in a timely manner.

Climate Change

Climate change poses material financial, economic and systemic risks. With extensive regional experience, our Group is uniquely positioned to work alongside regulators in reviewing and shaping proposed guidelines, helping to establish forward-looking frameworks that enhance resilience.

Tariff Uncertainty

Tariff uncertainty remains a risk to both our loss cost trends and operational expenses. The Group has begun stress-testing its underwriting portfolios against scenarios of input cost inflation and will adjust pricing as needed to preserve underwriting discipline and profitability.

Our GRC Framework

The Group’s strong performance in Governance, Risk, and Compliance reflects a shared commitment across all levels of the organization. Enterprise Risk Management continues to be embraced as everyone’s responsibility, supported by ongoing training.

  • BI dashboards and reports are fully integrated into decision-making and KPI management.
  • Enterprise Risk Management is embraced as everyone’s responsibility, supported by training for staff, management, and the Board.
Professionals collaborating in a modern office
Person working on internal audit process at a laptop

The Role of Internal Audit

The Group’s Internal Audit Department (IAD) is an independent service function that plays a key role in ensuring robust governance and operational effectiveness. By combining assurance, advisory support, and alignment with strategic goals, the department safeguards integrity and contributes to continuous improvement.

  • Evaluates management’s understanding and effectiveness of internal controls.
  • Supports a more efficient external audit by performing work external auditors can rely on.

Community Engagement and Corporate Social Responsibility

Creating Shared Value & A Lasting Legacy

At NAGICO, community service is not treated as an add-on, it is embedded within our strategic priorities and integrated into the way we do business. We recognize that the long-term success of our Group is inseparable from the well-being and prosperity of the communities in which we operate.

Our Four Key Pillars

Youth

Investing in young people ensures that future generations are empowered with the tools and opportunities they need to thrive.

Sport

Supporting sport fosters teamwork, discipline, and healthy living while strengthening social bonds across communities.

Education

Education remains one of the most powerful drivers of development, and we are committed to initiatives that enhance access, equity, and quality.

Culture

Preserving and promoting culture celebrates diversity, strengthens identity, and builds pride within our societies.

Through partnerships, sponsorships, and volunteer initiatives, we continue to support programs that align with these pillars and contribute to meaningful, sustainable outcomes. By embedding CSR into our core objectives, we ensure that every action we take reflects our commitment to creating shared value.

We are happy to share with you some of our 2024 initiatives:
Education
Empowering Youth — The Second Chance Program
A 3-year partnership with The Rise Foundation helping vulnerable youth with access to education, training, mentorship & social development.
Community
Community Mindedness Outreach Project
Scholarships awarded in Dominica helped students ease financial challenges, reinforcing NAGICO’s commitment to supporting education.
Education
Promoting Reading Among Youth
NAGICO St. Maarten partnered with local publishers to distribute culturally inspired books, encouraging reading among students.
Sport
Grenada Boys Secondary School Sponsorship
Proudly supporting GBSS for over 12 years in Grenada’s Intercol Championships to strengthen youth development.
Sport
Focus on Athletics
Encouraging sports participation among youth to promote health, discipline, and teamwork.
Culture
Caribbean Cultural Engagement
Supporting cultural programs across the region to protect heritage and improve community pride.
Culture
Community Arts Support
Engaging communities through arts including storytelling, craftsmanship, and performance that build cultural identity.