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Career Opportunities


The Medical Billing Clerk/Customer Service Representative provides clerical support to the Medical Department.  He/she will provide quality and professional service to claimants, customers, business partners, intermediaries, team members while maintaining promptness in handling customer service matters.


  • Welcoming and meeting Medical Department customers, assisting with answers to products and/or services.
  • Documenting all Medical Claims, received for processing by the Department
  • Preparation of Individual Medical Proposals and providing quotations
  • Receiving for internal processing Individual and Group Applications
  • Generating monthly premium billing statement/invoices for all Individual and Group medical policies within the Medical Department while maintaining customer records and updating account information;
  • Preparation of Individual Policy renewals
  • Issuing new and renewal medical insurance cards


  • Good communication skills, customer-oriented and focused and organised
  • Ability to work under pressure and without constant supervision
  • Time management and being a good team player with positive attitude
  • Trustworthy and confidential especially with handling sensitive information
  • Meticulous; attention to detail
  • General understanding of insurance contracts and administrative procedures
  • At least Five (5) CXC O-Level Subjects including English and Mathematics
  • Tertiary level Certification/Diploma in Business/Office Administration or other related field
  • Customer Service and Administrative experience and/or a Medical Background will be an asset

The deadline to apply is December 10th, 2021.

Previous experience in a similar role is a plus. Please send resumé to Human Resources Officer, P.O. Box 998, Basseterre, St. Kitts. Only suitable applications will be acknowledged.