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Home » Career » IT Helpdesk Technician (Temporary) 5 Months

Career Opportunities

IT Helpdesk Technician (Temporary) 5 Months

A Help desk technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software.

Main Duties & Responsibilities include:

  • Provide technical support for the following (but not limited to)

Insurance Pro (and related custom modules)

Microsoft Office (Word, Excel, Outlook, OneNote & PowerPoint)

Office Communicator

AccPac

  • Manage requests by logging tickets to the respective IT personnel
  • Maintain and monitor the UPS infrastructure
  • Implement and maintain the overall virtual infrastructure
  • Manage VPN (virtual private networks)
  • Configure, manage and monitor SANs and DNS servers
  • Manage security firewalls
  • Install and maintain hardware
  • Maintain active directory (manage GPOs, OU structure, groups and permissions)
  • Implement, install and maintain VOIP solutions
  • Manage communication systems, exchange, office communicator etc.
  • Maintain and ensure proper functioning of all networking components
  • Enable users for office communicator
  • Create mailbox
  • Ensure logs are being truncated by backups to maintain acceptable storage levels
  • Manage the installation and maintenance of cameras and security components
  • Create and manage security access badges
  • Ensure that the server room is orderly at all times
  • Assists in other activities within the department, as directed by management.

Main Requirements include:

  • Minimum MBO diploma in related field of study
  • A strong working knowledge of computer systems, hardware, and software.
  • Knowledge of Microsoft applications and system
  • Flexibility to work a variety of shifts with minimal notice
  • Available to work regular overtime
  • Excellent oral communication skills
  • Detail oriented in order to keep detailed notes on tickets
  • Highly organized to keep Help desk tickets order
  • Ability to diagnose and resolve basic computer technical issues
  • Excellent Analyzing skills
  • Excellent problem solving skills

Application Close Date – Monday, 26th December, 2022.