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Customer Service Representative

The Customer Services Representative reports to the Senior Account Managers regarding the policies, applications and renewals for life and general insurances covers and the evaluation of the risks of prospects and customers; takes decisions regarding the efficient and accurate service to customers, regarding sales, underwriting and claims. Also works according to policy principles, law and regulations, company standards, industry regulations, claims standard operating procedures, customer service best practices and customer service principles of Nagico.

 

Provides high-quality customer service to prospects and customers:

  • Provides high-quality customer service that is accurate, polite, and competent to prospects and customers;
  • Keeps track of all customer interactions and transactions including compliments, complaints, actions taken and gives follow-up as needed and/or as instructed;
  • Maintains a balance between company policy and customer benefit in decision making by handling issues in the best interest of both customer and company;
  • Provides accurate information about our products and ensures that all needs are met;

Ensures an up-to-date administration and documentation:

  • Performs administrative tasks and ensures detailed and accurate records of policies underwritten and decisions made;
  • Complies to the regulatory authorities of the AFM and DNB;
  • Maintains a direct overview of the portfolio’s and gives follow-up on payment arrangements with clients;

Assists in other activities within the department and provides a general contribution to the organization’s objectives:

  • Keeps the retention list up-to-date and calls of directs clients after grace period of 30 days;
  • Monitors the AR balances for direct clients;
  • Coordinates the outstanding balances with the Collection Agency.

 

Requirements:

  • Associate degree (MBO) or equivalent;
  • Assurantie B or WFT Diploma is a plus;
  • Minimum one-year progressive customer service or direct sales experience (cross-selling, up-selling).
  • Customer focused (internal and external customers);
  • Professionalism & quality of work;
  • Accuracy and attention to detail;
  • Ability to work under pressure and manage competing priorities and projects;
  • Ability to think creatively and innovate for the benefit of the customer and organization;
  • Excellent telephone ethics;
  • Comfortable using Office Suite (Word, Excel, Teams, Outlook, SharePoint);
  • Excellent communication skills, both oral and written in Dutch, English, Papiamentu, and Spanish is a plus

Applications can be sent to Careers-BON@nagico.com

 

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