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Customer Relations Officer, Tortola Branch

Century Insurance Agency Limited – General Agent of NAGICO Insurances is currently seeking Customer Relations Officer to add your vision and drive to our team in our Tortola Branch.

       Main responsibilities will include:

  • Generating sales leads
  • Take the extra mile to engage customers
  • Excellent Customer Service; Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information to customers
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
  • Review and Resolve customer enquires
  • Follow communication procedures, guidelines and policies
  • Handling policy issuance, endorsements, cancellations and renewals
  • Actively follow-up on monthly renewals and submission of policies not renewed for various banks and clients
  • Updating and Sending off running list of Lapsed Policies assigned to the different banks
  • Prepare Private (General) Notices for mail and email by the deadline
  • Assisting Banks with renewal certificates, payment receipts, and any other request.
  • Process customer accounts and file documents

    Qualification Requirements:
  • Proven customer support experience or experience as a client service representative
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent communication and presentation skills
  • Must be highly organized
  • Be strongly compliant in PC software
  • In Minimum, must have an Associate’s Degree with a GPA of 3.2 and above.
  • Must have Grade 1 or 2 in CXC English
  • Bi-lingual in English and Spanish is a plus

BVIslanders or Belongers preferred.
Please send resumé to Human Resources Officer, P.O. Box 3448, Road Town, Tortola, VG1110, British Virgin Islands or via email to hr@nagicobvi.com

Closing date June 30th, 2018

Apply direct